Terugbetalingsbeleid
Return & Refund Policy
At Namerahair, we take great pride in the quality of our premium hair extensions and wigs. Due to the hygienic nature of our products, we do not accept returns once the packaging has been opened or the product has been used.
Hygiene Exception In accordance with Article VI.53 of the Belgian Code of Economic Law, products that cannot be returned for hygiene reasons after opening are exempt from the right of withdrawal. This applies to all Namerahair hair products, including wefts, wigs, and related accessories.
Non-Returnable Items The following items cannot be returned under any circumstances:
- Opened hair extensions, wigs, and hair accessories (hygiene reasons)
- Customized wigs (custom length, density, lace type, or construction)
- Customized color orders (custom-dyed or color-matched hair)
- Sale items and gift cards
Damaged or Incorrect Items If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours at namerahair@outlook.be. We will arrange a replacement or refund and handle any carrier claims on your behalf.
Refunds If a refund is approved, you will be reimbursed automatically via your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at namerahair@outlook.be